Title: Operations and Property Care Manager
Our mission:
ZenAway Vacation Rentals offers top quality, clean, and comfortable vacation homes in Whistler with world-class customer service. Our goal is to provide an outstanding space to sleep, eat and relax so our guests can experience Whistler to its fullest.
Why work for ZenAway?
- Our team is fun, friendly, and a pleasure to work with.
- Be part of something to be proud of. We’re obsessed with quality and offering the best homes and customer care in our industry.
- We’re a fast growing company and team members who excel will have career advancement opportunities.
- We value great people, and will compensate accordingly.
We are looking for someone to manage all aspects of Operations and Property Care. This role is the perfect mix of office work and “boots on the ground” time. The day will always be varied and the person in this role will always be learning new things. We’re looking for someone who can pick up new software tools fast – we use many!
The ideal candidate will have relevant operations experience, has some experience in property care and maintenance, and has a sharp eye for interior design aesthetics. We have a strong preference for someone with vacation rental or hotel management experience.
You are a great fit for this role and ZenAway if you:
- Have operations management experience and are very detail oriented
- Have experience with property care and interior decor, design, and renovations
- Are passionate about hospitality and customer service in Whistler
- Are not afraid of creatively solving a problem and can think on your feet
- Have exceptional written and verbal communication skills
- Enjoy beautiful, interesting homes and are willing to travel around Whistler
- Can manage yourself and your time well
- Experience in vacation rental management strongly preferred
Your main tasks will be:
- Managing daily operations for the daily turnover and maintenance of our property portfolio
- Ensuring that properties are always in tip top shape and attractive/functional for our vacation rental guests
- Scheduling and managing trades and vendors (such as cleaners, plumbers, maintenance persons, etc)
- Working with our Admin & Marketing Coordinator to order and deliver assets for properties
- Communicating with guests during shifts (answering calls, responding to texts and messages)
- Performing post-clean property inspections
- Picking up supplies and items and delivering them to various properties
Requirements:
- Currently living in Whistler BC
- Operations management experience
- Ability to work on weekends
- Reliable vehicle
- Valid Driver’s License & Auto Insurance
- Valid work permit or PR
- Smartphone with data- All scheduling and reporting are done on apps. You must feel comfortable with using apps and technology
Compensation:
- Salary range $55-65K/year based on experience + Benefits + Mileage + Annual Bonus with periodic performance reviews
- Full-time, 35-40 hours/week – Thursday to Monday (Tuesday and Wednesday off), Year-round
- Start date: Immediately
Please email a cover letter along with your resume to info@zenawaywhistler.com
We look forward to speaking with you!