Privacy Policy

ZenAway Vacation Rentals Ltd. and its agents and affiliates (collectively, “we”, “us”, or “our”) are committed to protecting privacy. This Privacy Policy (the “Policy”) applies to the collection, use, processes, disclosure or retention of your Personal Data when you access or use our website: https://zenawaywhistler.com/ (the “Website”) and any and all services offered by us (“Services”), including Services offered by, through, or in association with the Website”.

This Policy explains how Personal Data and other information that we receive or collect about you may be used. The term “you”, “your” or “User” refers to any individual that accesses or uses the Website or purchases or uses any of our Services.

This Policy is designed to be read in connections with our Terms and Conditions, which is available at https://zenawaywhistler.com/terms-and-conditions/. In this Policy, we also explain our privacy practices and how we collect information, including your rights as a User.

READ THIS POLICY CAREFULLY BEFORE MAKING USE OF ANY OF THE WEBSITE OR THE SERVICES. BY USING THE WEBSITE OR THE SERVICES, YOU AGREE AND CONSENT TO THE PRACTICES AND POLICIES DESCRIBED IN THIS POLICY, AND TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL DATA (AS DEFINED HEREINAFTER) BY US IN ACCORDANCE WITH THE TERMS OF THIS POLICY.

IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY OR DO NOT HAVE THE AUTHORITY TO AGREE TO ANYTHING IN THIS POLICY ON BEHALF OF YOUR ORGANIZATION, DO NOT ACCESS OR USE WEBSITE OR THE SERVICES.

This Policy, your access to and use of Website and/or Services will be governed by British Columbia law.

1. Data Collected

In order to better provide you with the Website and/or Services, we may collect two (2) types of information about you: personal data that lets us know the specifics of who you are or as otherwise defined under applicable law (“Personal Data”), and aggregate information, which does not by itself identify you but is a collection of information related to a collective of Users (“Aggregate Information”). Note that while you determine whether to disclose Personal Data to us, if you elect not to do so, we may not be able to provide you with the full User experience and/or Services.

2. Cookies

Cookies are electronic data that contain information about you. They are stored on your computer or other device(s) when you access websites and are widely used to remember you and your preferences. We may use cookies or other tracking tools to better provide you with the Services, in addition to any other purposes described in this Policy or any other policy we may publish on the Website from time to time.

You can change your browser’s settings to delete cookies, block your browser from accepting new cookies or to notify you when you receive a cookie so that you may decline its acceptance. If you block our cookies, you may experience difficulty or be unable to use our Services.

3. Collection and Use of Personal Data

We use Personal Data you provide to us, for example, by completing forms on our Website, using or viewing our Website, subscribing to our mailing list, or sending emails to us. We may use Personal Data to provide you with the product or Services you have requested, offer you additional products or Services, complete transactions you request, provide you with subscriptions or promotional information, deliver advertising and content targeted to your interests relating to our Services, provide and/or improve our Services, send notifications to you, communicate with you, conduct research for various purposes such as advertising and analytic purposes, and testing related to the Services, perform our obligations under this Policy, share your Personal Data with unaffiliated companies or individuals that perform Services on our behalf, with our professional advisors in connection with business transactions, with third parties that we have your consent to share such information with, comply with legal or regulatory obligations and other reasonable purposes as permitted by law.

We and/or associated third-party providers may collect Aggregate Information, such as the collection of your IP address to diagnose system errors or to administer our Services.

4. Limiting Collection

The Personal Data collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Data from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet. Personal Data may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law.

5. Consent

Knowledge and consent are required for the collection, use or disclosure of Personal Data except where required or permitted by law. Providing us with your Personal Data is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or Services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or Service, except as required to be able to supply the product or Service.

6. Data of Third Parties

With respect to the Personal Data of any third parties that you may provide to us, for example, if you are booking rental accommodation on behalf of a third party, including in connection with your use of the Website and the Services, you are responsible for obtaining the third party’s consent to the collection, use and disclosure of their Personal Data in accordance with the terms of this Policy, and you hereby represent and warrant that you have such consent.

7. Disclosure of Personal Data

We may share your Personal Data with any member of our business, which includes without limitation our owners, employees, contractors, agents, partners and affiliates, as necessary to perform the purposes set out in this Policy.

We do not sell or rent Personal Data to marketers or unaffiliated third parties.

We will not use or disclose your Personal Data except in accordance with this Policy or under the following circumstances:

1. as necessary to provide Services to you;

2. as otherwise described in this Policy or to which you have consented;

3. as required by law;

4. to auditors which agree to keep the data confidential;

5. as necessary to enforce the Terms and Conditions, other policies and regulations in accordance with this Website and Services; and

6. as necessary to maintain, safeguard and preserve all our rights and property.

8. Storage of Personal Data

We retain Personal Data in accordance with applicable Canadian law. We will not retain Personal Data longer if such data is no longer needed for the purpose that it was collected.

We may retain Personal Data for a longer period if:

1. you provide us with such consent; or

2. we are required to do so for the performance of a legal obligation.

We will delete your Personal Data when it is no longer required for its intended purpose or when we are not legally obligated to retain such data. Your right to access, request erasure, request rectification and data portability cannot be enforced once we delete such data.

9. Security of Personal Data

We take commercially reasonable steps to ensure that your Personal Data is kept safe from loss, unauthorized access, modification or disclosure. Among the steps we take in order to protect your information are:

1. securing our physical location;

2. restricting access to Personal Data;

3. deploying technological safeguards like security software and firewalls to prevent hacking or unauthorized computer access; and

4. following internal password and security policies.

10. Accuracy

Personal Data will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

11. Your Data Protection Rights

You have the right to the following data protection rights:

1. to request access to your Personal Data;

2. to request copies of your Personal Data;

3. to request a correction to your Personal Data if you reasonably believe it is inaccurate;

4. to request completion of the information you believe is incomplete;

5. to withdraw your consent to the collection, use, or disclosure of Personal Data at any time, except where that withdrawal would prevent or hinder the performance of a legal obligation by us;

6. in certain situations, to request that we delete your personal data;

7. in certain situations, to request that we restrict the processing of your Personal Data;

8. in certain situations, to object to our processing of your Personal Data; and

9. in certain situations, to request that we transfer the Personal Data that we have collected directly to you.

In order to exercise these rights, you may contact us as described in the Contact Us section below. We will comply with your request to the extent possible and as required by applicable law.

12. Children and Non Canadian Users

Privacy of Children: The Company does not provide Services to children. The Website and Services are intended for people who are at least 18 years of age. The Company will not knowingly collect personal data from any child under the age of 13. The Company asks that minors (under the age of 18) not use the Website or Services. If a child under the age of 13 has provided us with personal data, a parent or guardian of that child may contact us and request that such information be deleted from our records and termination of the corresponding account.

California Privacy Rights: If you are a California resident, then you may request that the Company not share your Personal Data and Aggregate Information with third parties for direct marketing purposes. We do not sell your personal data. The Company will not discriminate against any User for exercising their rights under the California Consumer Privacy Act. California residents that wish to opt-out should notify us in writing by emailing as described in the Contact Us section below and provide us with 30 days to process the request.

Notice to European Union Users: This Policy and its enumerated policies are intended to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “General Data Protection Regulation” or “GDPR”) and provide appropriate protection and care with respect to the treatment of your personal data in accordance with the GDPR. The Company will not process your User information without a lawful basis to do so, as such basis are defined in Article 6 of the GDPR. In general, the Company will process your information on the legal basis of consent, contract (if you have entered into an agreement with us and such processing is a necessary part thereof), or legal obligation (as noted above). The Company may also process certain information on the basis of the following legitimate interests, provided that such interests are not overridden by your privacy rights and interests: developing and improving the Website and/or Services, conducting research from your behaviour on the Website (e.g., analyzing traffic, and providing a stable, consistent, and secure experience in connection with the Website).

Notwithstanding the foregoing, and any other provision in this Policy, while the Company makes reasonable efforts to comply with various international regulations and legislation applicable to its Users, you acknowledge and agree that the Website and Services are provided by a Canadian company, and primarily targeted to a Canadian userbase. If you are not a Canadian resident, while your access and use of this Website is at your own risk, the Company will make reasonable efforts to accommodate your privacy concerns and requests. Please contact us with questions or concerns.

13. Email Communication

Transmitting Personal Data via email poses several risks you should be aware of. We use reasonable means to protect the security and confidentiality of email information but cannot guarantee the security and confidentiality of email communications. You should not communicate with us via email without understanding and accepting these risks.

If you communicate with us by email, you acknowledge and agree that there are risks with email communication and you accept such risks which may which include but are not limited to the following:

1. third party service providers inspecting emails that are transmitted through their system;

2. the potential falsification of emails;

3. introduction of viruses into a computer system which could potentially damage or disrupt a computer;

4. forwarding, interception, circulation, storage or modification of email(s) without your or our knowledge or consent;

5. emailing an incorrect email address which results in it being sent to one or more unintended and unknown recipients; and

Email may not be easily or completely erased or shredded (i.e., even when deleted by both sender and recipient, backup copies may exist on a computer or in cyberspace).

You acknowledge and agree that any emails concerning products or Services you request or receive will be kept by us as part of your record.

If an email you send to us requires a response and you have not received a response within a reasonable time frame, it is your responsibility to follow up to determine whether the intended recipient received the email and when you can expect a response.

We are not responsible for information lost due to technical failures associated with your email provider or the services offered by your internet service provider.

14. Marketing and Subscriptions

If you subscribe to our mailing list, our Company may use your Personal Data to send information to you about our Services that might interest you.

You may discontinue receiving any emails or newsletter communications from the Company by unsubscribing or opting out of any such communication.

If you no longer wish to be contacted for marketing purposes, please notify us in writing by emailing as described in the Contact Us section below.

15. Third Party Websites

Our website may contain links to other third party sites that are not governed by this Policy. Although we endeavour to only link to sites with high privacy standards, our Policy will no longer apply once you leave our website. Additionally, we are not responsible for any of the content, user terms, or privacy policies for such applications websites . Therefore, we strongly suggest that you examine the privacy policies and terms of those sites to learn how your information may be collected, used, shared and disclosed.

16. Changes to this Policy

This Policy may be changed, removed, added to or otherwise modified by us from time to time at our sole discretion. Any changes we may make to our Policy in the future will be posted on our Website. The collection, use and disclosure of Personal Data by us will be governed by the version of this Policy in effect at that time. All new, amended, or otherwise modified terms take effect immediately. The date this Policy was last revised is identified on the top or bottom of this page. Please bookmark this page and check back frequently to see any updates or changes to our Policy.

YOUR CONTINUED USE OF ANY WEBSITE OR THE SERVICES, SUBSEQUENT TO ANY MODIFICATIONS TO THIS POLICY, SIGNIFIES THAT YOU CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL DATA IN ACCORDANCE WITH THE MODIFIED POLICY.

17. Contact Us

If you have any questions or concerns regarding this Policy, please e-mail us at info@zenaway.ca.

You can deliver registered mail to the Company at PO Box 165, 4360 Lorimer Road, Whistler BC, V8E1A5.

Effective as of August 21 2022