We live, breathe, and play Whistler full-time. Our family has been living here since the 70’s, and we know the town inside out.
We walk-the-talk by managing our own Whistler investment under ZenAway. We manage every property as if it were our own.
We’ve Got High Standards
Every property we take on must meet high quality standards. Our guests know their expectations will be exceeded in any ZenAway home they book.
We Seek To Add Value
…not just turn a profit. Whether it’s adding value to the guests enjoying our homes, to the property owners we serve, or to our referral partners, we believe that our success is directly tied to the magnitude of value we generate.
What Our Clients Are Saying
Pina & Paul C.
We made the move from self-management of our vacation property to ZenAway property management because we were constantly struggling with inconsistent and unreliable cleaning service at our short term vacation rental. It is so much better to have someone local to take care of your guests and property personally -something we just could not do from the lower mainland. It has saved us so much time and has made vacation rental carefree. The team is hands on with any needed repairs and keeping our rental looking the best it can. We did worry about maintaining our revenue while switching to a property manager but our revenue has not been affected, in fact it has increased. Working with ZenAway is easy and they have great communication. They are reliable and trustworthy and always have time for us.
Christine and ZenAway have done a great job managing our short term rental unit in Whistler. They are trustworthy, reliable, and communicative. I also really appreciate Christine’s analytical mind, and the fact that she really understands the Whistler short term rental market which helps them to help optimize revenue. She is a joy to work with, and having her as our rental manager has been hands down one of the best decisions we have made regarding our investment.
Christine my rental manager has been a pleasure to deal with and I’m experiencing a true partnership with her. She has my best interest at heart and so far the results have been better than expected. She has done a great job in maximizing revenue but even more important she has made my property into a more desirable one which includes all the small details she likes to include that make a huge difference to the satisfaction of guests. I have only seen 5 star ratings from people using my property and I can’t be more pleased. Overall I have to give Christine a 5 star rating too!
Michael & Emma L.
Christine and the ZenAway team have by far exceeded our expectations as owners of a Whistler rental property. Specifically, she has a vast knowledge of the area, as well as a pulse on the short term whistler rental market. She is extremely well connected, is a great communicator with guests, is passionate about her properties and provides a high level of customer service which is consistently mentioned in guests’ reviews. Because of her team, our property has never had a review less than 5 stars! We are so pleased to be a part of the ZenAway family!
Boutique Management & World Class Service
Our world-class, reliable services ensure that both our guests and homeowner clients can enjoy the full experience Whistler has to offer, including market opportunities and trustworthy guidance. Our friendly staff are always available when you need to discuss your property asset. We have our finger on the pulse of the Whistler property market and continuously watch out for opportunities to improve our services. Our boutique-style service ensures our property owner clients are given the focus they deserve - not just treated like a number.Contact Us
Our professional end-to-end management covers every aspect of our vacation rentals from A to Z. We ensure that our clients feel comfortable leaving their properties in the hands of our local experts, allowing them to pursue their careers without the worry of looking after their properties. We provide the utmost security for properties, and ensure a safe environment where guests can relax. Our suite of services also includes initial onboarding services, listing creation and marketing management across multiple channels, property inspections and asset audits, cleaning and maintenance coordination, and 24/7 guest support.Complimentary Rental Evaluation
A core part of the community
Our family has been firmly rooted in Whistler since the 70s – we know this gorgeous area inside and out! We proudly support local businesses and introduce them to our guests, all while offering exclusive visitor discounts and concierge services. ZenAway is without a doubt a core part of the Whistler community and we love supporting this beautiful town, promoting all it has to offer to our guests.Connect With Us
Summary of Services
Dynamic Pricing & Revenue Management
Static pricing is a thing of the past. We maximize our owners' revenue by leveraging automated dynamic pricing based on resort occupancy and demand in order to absolutely optimize top line revenue.
24/7 Guest Communication
ZenAway guests book with us - and keep coming back - because they know they can reach us any time, no matter what.
Cleaning & Maintenance Management
One of the greatest challenges the industry faces is finding a great team to clean and care for your property. ZenAway owners get access to the best cleaning and maintenance contractors in Whistler, sourced and vetted by us.
Properties are regularly and thoroughly inspected prior guest arrivals to ensure they meet our rigorous standards. Extensive checklists are used to ensure nothing is missed.
We market our properties aggressively across multiple platforms to maximize exposure and bookings.
Guest Screening and Rental Agreements
We screen and enforce rules and regulations to ensure that potential problem guests are filtered out. Every ZenAway guest signs a rental agreement that protects the property owner.
Comprehensive Guest Guidebook
For every ZenAway property, we create a custom digital guidebook that walks the guest through everything they may need or want to know about the home and Whistler. This is a major factor in ensuring the guest has a 5 star experience from arrival to departure.
Full Trust Accounting
As a licensee of Consumer Protection BC, our responsibility is to keep full trust accounts. Why is this important? Because you'll get paid what you're actually owed - no spreadsheet or human errors here.
Owner Booking Portal
Many of our owners use their vacation home on occasion for personal use. We make owner bookings easy - simply log into your custom portal and self-serve. Owners can also access reservation and P&L data for their property.
Direct Booking Website
Our beautiful website is built on a formula to convert lookers to bookers, which sets us apart for "Airbnb Managers". Direct bookings are much more profitable and are generally for longer and higher value stays.
Full Marketing Engine
The ZenAway marketing engine communicates with past and prospective guests to drive direct bookings, independent of marketing channels.
Extensive Property Care Checklists
We have built an extensive set of cleaning and maintenance checklists to ensure that our owners' properties are impeccably maintained.