A Message from ZenAway Vacation Rentals: CoVID-19 (Coronavirus)
February 5 2021 Update:
The Provincial Government of British Columbia has announced additional measures to help mitigate the spread of COVID-19 in our province. Indoor social gatherings are prohibited and non-essential travel is discouraged. The order is in effect until further notice.
As the travel advisory is a recommendation and not an Order, ZenAway Whistler is leaving the decision about whether to travel to Whistler up to guests, and will not be pro-actively cancelling existing bookings.
For more information, please visit Tourism Whistler’s COVID-19 page: https://www.whistler.com/covid/
Our Response to the Pandemic
ZenAway Whistler is committed to continue serving our guests, and doing so in a safe, responsible manner. We have introduced a number of enhancements to our procedures in order to ensure our guests feel safe at our properties, and can enjoy Whistler with total peace of mind.
Cleaning Process Enhancement
ZenAway Whistler has implemented strict cleaning processes that follow Vancouver Coastal Health recommendations. Every cleaner and staff member must wear a mask and gloves whenever they are in the property. High touch surfaces are cleaned and disinfected between every stay. All linen, including duvet covers, are laundered in water about 60 Celsius.
Flexible Cancellation Policy
In order to give our guests the confidence that they can book risk free, we are offering guests a full refund if they choose to cancel up to 2 days prior to check-in. Applies to all bookings made after October 27 2020.
All of our properties are accessed without the need to meet our staff, and detailed instructions are sent out prior to arrival. Staff will not access the property unless absolutely required, and if they do, a mask and gloves will be worn. Early check-in service will not be available prior to the property being entirely cleaned and disinfected, and no mid-stay cleans will be available.